The way your users interact with your FAQs is of vital importance. When you’re designing these pages, make sure you put the information first.
Both subsections carry a mix of general and specialized questions, which makes it easier for you to find the answers you want. 9. I’m not someone who is energized by or thrives in stressful environments. You have to make sure the content you’re presenting is done so in the most efficient and effective way possible. 19.
As your business grows, you should update your FAQ page to include any new questions that become popular over time. With this method, when a visitor clicks on a question, the answer will appear immediately below that question. Ltd. All Rights Reserved. Many sites out there put effort into making their FAQ page design as welcoming, clearcut, and as organized as possible so as to not overwhelm the reader.
Click into any of the topics and you will see a clean sheet of Q&A with the questions in color and a few font sizes larger than snippets of the answers. Hongkiat.com (HKDC).
Yes, the beautiful image header is full of real people and the large font is present, but notice that they also have the search bar up front, their ‘Email Us’ button is placed at the top right, a ‘Getting Started’ video is situated on the left while their ‘Help Topics’ is listed out on the right. And in pushing responses live, Boundary also demonstrates their customer support team’s knowledge and reduces their future support load. When possible, answer the entire question in the FAQ without linking away to another page. If you're looking to create a new FAQ page for your business, the tips below can help you get started. Nixon maintains a general FAQ page with their most common questions for cross-product topics like warranties and order support, along with top-level questions about watches and clothes.
If you’re not sure where you’re going, do a trial run ahead of time so you know how long it will take you to get there. You may use search bar on the top or at the bottom to find the answer, or browse through the section to find what you want.
This question is an opportunity to show the hiring manager that you're well qualified for the job.
This way, you will have examples at hand to demonstrate your suitability for the job. For more guidance in your design process, check out the following companies who created successful FAQ pages. Baker’s more challenging trails.
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